ora spa is one of the top spa in pune and kalyani nagar and viman nagar     Ora Spa brings to you the best body scrubs, wraps & baths. Visit Ora Regenesis Spa in Pune to enjoy the latest spa treatments, body massages & spa products.   
Careers

JOB DESCRIPTION


1) Client Coordinator

Position: Client Coordinator

No of Vacancies: 2

Location - Aundh.


JOB OBJECTIVE:

To maintain front of house systems and procedures, maximize sales and ensure High customer service standards are maintained at all times.


KEY EXPERIENCE/SKILLS:
1. To offer a high level of consistent, friendly and efficient care to all spa clients and visitors.
2. To work within spa guidelines to ensure that all client bookings are accurate and streamline and hence the client journey     is second to none.
3. To deal with all client queries – by phone, post, online and face-to-face.
4. To maintain a good knowledge of all products and treatments in order to deal with daily client queries and bookings.
    (Product training will be provided).
5. To consistently achieve retail targets.
6. To identify and maximize sales opportunities in all client queries/contact.
7. To carry out Front of House procedures as per the daily checklists. This will include opening/closing of the Spa.
8.To liaise with the Spa therapists to ensure that treatment time guidelines are adhered to or adjustments made
   immediately to ensure the client’s journey runs smoothly.
9. To ensure that all equipment is maintained in good working order and communicate any faults or breakdowns to the
    Head Receptionist.
10.To maintain an accurate client database. Assist the Head Receptionist in utilizing this information to maintain close
     contact with our clients and encourage repeat business. All contact will be both paper and web-based.

2) Business Development Executive

Position: Business Development Executive

No of Vacancies: 1

Location - Pune


JOB OBJECTIVE:

To work as an integral part of the organization team together with the Spa Manager, Director, Manager of Spa Operations and Associate Business Development towards growth and expansion of the Company.


KEY EXPERIENCE/SKILLS:

1.       To offer a high level of consistent, friendly and efficient care to all Corporate and retail clients.

2.       Initiate and supervise marketing tie-ups and promotions with reputed brands of supermarkets, departmental stores, multiplexes, restaurants, gyms etc. in the neighborhood of each spa in Pune & Mumbai.

3.       Conduct below-the-line promotional activities by leading a team of promoters at offices, malls, exhibitions etc.

4.       Conduct and supervise newspaper Ads, banners, online mktg promotions etc.

5.       Generate Corporate Sales by tieng up with corporate and retail chains.

6.       Sell and promote spa memberships, gift vouchers etc. customized as per the company's requirements.

7.       Prepare marketing reports for weekly and monthly reviews.

8.       Coordinate with graphic designer, printers and any other vendors for vouchers, leaflets and other such material required for the job.

9.       Any other responsibilities as assigned by the company from time to time.

10.   Sourcing new avenues for corporate/ mktg tie-ups.

11.   Giving corporate presentations to new corporate clients.

12.   To deal with all client queries – by phone, post, online and face-to-face.

13.   To maintain a good knowledge of all products and treatments in order to deal with corporate client queries. (Product training will be provided).

14.   To consistently achieve Marketing targets.

15.   To identify and maximize sales growth opportunities through various marketing strategies.

16.   Liaison with the Spa Manager in designing and creating new mktg ideas and strategies to grow the sales of the company. To maintain an accurate client database and update them as and when new offers on board through, various medium of communications like, sms, mailers, facebook etc.

17.   To build up a rapport with all corporate clients.

18.   To carry out duties as required.

 

 

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